What this helps you do.
A call's length is not always coaching time. The coach needs to decide which hours belong in the log.
A logging process that stops on an uncertain name instead of creating a duplicate client.
The workflow.
Test with non-confidential material. Resolve the permissions and provider settings before using client information.
- Start with your existing sheet. Keep its columns, totals and formulas. Confirm what you need to record under the current rules for your credential.
- Match the client to an existing row. If the name is ambiguous, stop and check it. Add a new client only through a deliberate confirmation.
- Enter the date, hours and paid or pro bono status. Count coaching time you can verify, not the length of a calendar event.
- Review the entry in the sheet. Read totals from the sheet so another display cannot develop its own version of the record.
- Choose whether finished calls should start a logging workflow. Brightwood's existing call-triggered option is off at the client's choice. It does not track progress toward a credential.
This guide describes recordkeeping. It does not certify compliance or confirm eligibility for a credential. Check the current requirements with ICF.
Keep a record of your decisions.
Write down the source material, approval step and destination before you connect the workflow. Revisit those choices when your process changes.
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